Is Ooma Phone Service Right for Your Growing Startup?

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If you’re looking for an affordable and reliable phone service provider, Ooma Phone may be the solution for you. We’ve done the research and can confidently say that Ooma is a state-of-the-art phone service provider for both businesses and homes. With its advanced features and crystal-clear call quality, Ooma is quickly becoming a popular choice for those looking for a cost-effective alternative to traditional phone services.

Understanding Ooma Phone and its various services is essential to making an informed decision. Ooma offers a range of products and services, including Ooma Office and Office Pro, Ooma Telo, and Telo Air, Ooma’s Mobile and Desktop Apps, Ooma’s Phone Services Features, Ooma Meetings, and Additional Ooma Services. Each product and service is designed to provide customers with a unique and tailored experience. Whether you’re looking for a home phone service or an office phone system, Ooma has something to offer.

At Ooma, we take pride in our call quality, which is why we are confident in our ability to provide crystal-clear calls. We use advanced technology to ensure that our customers have the best possible experience when using our service. Our pricing and fees are also transparent, with no hidden charges or surprises. With Ooma, you can be confident that you’re getting a reliable and affordable phone service.

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Key Takeaways

Understanding Ooma Phone

At its core, Ooma Phone is a VoIP phone service that allows you to make and receive phone calls over the internet. It’s a great option for both home and business use and offers a variety of features that make it easy to manage your phone line.

One of the key benefits of Ooma Phone is its pricing structure. Unlike traditional phone services, which often come with hidden fees and charges, Ooma Phone has a simple, transparent pricing model. You pay a monthly fee for the service, and that’s it. There are no contracts, no cancellation fees, and no surprises.

Another great feature of the Ooma Phone is its call quality. Because the service is delivered over the internet, you can expect crystal-clear audio and reliable connections. This is especially important for businesses that rely on phone calls to communicate with customers and clients.

When it comes to managing your phone line, Ooma Phone offers a variety of tools and features. You can easily manage your account online, set up call forwarding and voicemail, and even integrate your phone line with other apps and services.

Overall, we believe that Ooma Phone is a great choice for anyone looking for reliable, affordable phone service. Whether you’re a home user or a business owner, Ooma Phone has something to offer.

Ooma Office and Office Pro

At Ooma, we offer reliable and affordable business phone services with our Ooma Office and Ooma Office Pro plans. With both plans, you get unlimited calling within the US and Canada, a free toll-free number, and a range of features to help you manage your inbound and outbound calls.

Ooma Office is perfect for small businesses that need a professional phone system without the hassle and cost of traditional office phone systems. With Ooma Office, you get features like a virtual receptionist, ring groups, and call forwarding, all managed through our easy-to-use online portal.

For businesses that need even more advanced features, we offer Ooma Office Pro. With Office Pro, you get all the features of Ooma Office plus additional functionality like call recording, enhanced call blocking, and voicemail transcription. Ooma Office Pro users can also place and receive phone calls within Salesforce or Microsoft Dynamics 365, automatically linking to customer records.

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For larger businesses, we offer Ooma Enterprise and Ooma Enterprise Enhanced plans. These plans provide even more advanced features and support for businesses with more complex needs.

No matter which plan you choose, you can count on our reliable support line to help you with any questions or issues you may have. With Ooma, you can trust that your business phone system is in good hands.

Ooma Telo and Telo Air

At Ooma, we offer two different home phone service options: the Ooma Telo and the Ooma Telo Air. Both options provide crystal clear call quality and reliable connection, and help you save money on your phone bill.

The Ooma Telo is our basic service option that connects to your high-speed Internet and existing home phone. It includes features like caller ID, call waiting, and voicemail. You can also add on additional features like call blocking and three-way calling for a small monthly fee.

If you’re looking for a more advanced home phone experience, our Ooma Telo Air may be the right option for you. This option includes all the features of the Ooma Telo but also allows you to connect to your phone via Bluetooth, giving you the freedom to use your cordless phone anywhere in your home. Plus, the Ooma Telo Air has a sleek design that looks great in any room.

Both the Ooma Telo and Telo Air use VoIP technology to make and receive calls. This means that your calls are transmitted over the Internet instead of traditional phone lines. VoIP technology provides a clear, reliable connection and allows us to offer our services at a lower cost than traditional phone companies.

In summary, whether you choose the Ooma Telo or Telo Air, you can trust that you’re getting a reliable, cost-effective home phone service with all the features you need to stay connected.

Ooma’s Mobile and Desktop Apps

At Ooma, we understand that communication is essential for businesses to succeed. That’s why we offer a suite of mobile and desktop apps that allow you to stay connected with your team and customers, no matter where you are.

Our mobile Ooma app is available for both iOS and Android devices. With this app, you can make and receive phone calls as if you were in the office. You can also access all of your voicemails, call logs, and contacts. The app works using either your phone’s mobile network or its Wi-Fi or 3G/4G cellular data connection. This flexibility ensures that you’re always connected, even if you’re in a remote location with poor cell service.

For those who prefer to work from their desktop, we offer a desktop app that can be downloaded for both Mac and Windows. Our desktop app provides all the features of our mobile app, plus additional functionality. For example, you can use the desktop app to schedule and participate in Ooma Meetings, our video messaging app that lets you meet with your teammates and customers. You can also use the desktop app to flip an active call from a desktop phone to the mobile app and eliminate interruptions.

Our mobile and desktop apps are designed to work seamlessly with our Ooma Office business phone system. This means that you can use our apps to access all of the features of our business phone system, such as call forwarding, call routing, and virtual extensions. Our apps are also easy to set up and use, with intuitive interfaces that make it easy to manage your calls and messages.

In conclusion, our mobile and desktop apps are an essential part of the Ooma Office business phone system. They allow you to stay connected with your team and customers, no matter where you are. So whether you’re on the go or working from your desk, our apps make it easy to stay connected and productive.

Ooma’s Phone Services Features

At Ooma, we offer a range of phone services features that cater to both businesses and households. Our features are designed to provide you with the best possible phone experience, and we’re confident that you’ll find our services to be both practical and stylish.

Virtual Receptionist

Our virtual receptionist feature is perfect for businesses that want to provide their customers with a professional and personalized phone experience. With this feature, you can create a custom greeting that welcomes your callers and directs them to the appropriate department or extension. You can also set up call forwarding to ensure that your calls are always answered, even when you’re not available.

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Call Forwarding

Call forwarding is a convenient feature that allows you to forward your calls to another phone number, such as your mobile phone or another office phone. This feature is perfect for businesses that have employees who work remotely or need to be reachable outside of normal business hours.

Interactive Voice Response

Our interactive voice response (IVR) feature is designed to provide your callers with a seamless phone experience. With IVR, your callers can use their keypad to navigate through a series of prompts to get the information they need. This feature is perfect for businesses that receive a high volume of calls and want to streamline their phone system.

Call Queuing

Our call queuing feature ensures that your callers never receive a busy signal. With call queuing, your callers are placed in a queue and are informed of their estimated wait time. This feature is perfect for businesses that receive a high volume of calls and want to provide their callers with a professional and efficient phone experience.

In summary, Ooma’s phone service features are designed to provide businesses and households with a professional and personalized phone experience. Our virtual receptionist, call forwarding, IVR, and call queuing features are just a few of the many features that we offer to ensure that your phone system is both practical and stylish.

Ooma Meetings

At Ooma, we understand the importance of staying connected with your team and clients. That’s why we offer Ooma Meetings, a powerful video conferencing solution that allows you to host or join virtual meetings from anywhere in the world.

With Ooma Meetings, you can access your personal meetings dashboard to schedule, join, or manage meetings with ease. The dashboard is accessible from any device, whether it’s your desktop computer, laptop, tablet, or smartphone.

One of the key features of Ooma Meetings is the permanent dial-in number that comes with your account. This means that you can easily join a meeting by dialing the same number every time, without having to remember a new code or link for each meeting. This makes it easier for you and your team to stay connected and collaborate more efficiently.

Ooma Meetings also offers a range of advanced in-meeting controls, such as muting or unmuting your mic, toggling your video feed on or off, changing your video background, sharing your screen, raising your hand or reacting, and chatting with other participants. These controls make it easy for you to manage your meeting and ensure that everyone stays engaged and focused.

Overall, Ooma Meetings is a reliable and user-friendly video conferencing solution that can help you stay connected with your team and clients no matter where you are. Try it out today and see how it can transform the way you work.

Ooma’s Call Quality

At Ooma, we understand that call quality is a top priority for our customers. That’s why we’ve developed a multifaceted approach to ensure crystal-clear audio on every call.

One of the key ways we maintain high call quality is through our Quality of Service (QoS) feature. QoS prioritizes voice traffic over other data traffic on your network, ensuring that your calls are given top priority. To make sure QoS is set up correctly, we recommend configuring it based on your internet speed. You can find instructions on how to do this in our Configuring Quality of Service (QOS) guide.

In addition to QoS, we also use advanced voice compression algorithms to minimize bandwidth usage without compromising sound quality. Our algorithms work in real-time to adjust to fluctuations in your internet connection, ensuring that your voice remains clear and uninterrupted.

We’ve also designed our hardware to optimize voice quality. Our devices are engineered to reduce interference and background noise, providing a clear and crisp audio experience. Additionally, we’ve implemented a proprietary technology called PureVoice HD, which enhances voice clarity and reduces background noise even further.

But don’t just take our word for it. We encourage you to listen to audio samples from Ooma and our competitors on our residential VoIP page. The recordings, captured in a situation with 30 percent data loss, demonstrate the striking difference between Ooma’s crystal clear voice quality and the competition.

Overall, we’re confident in the call quality that Ooma provides. If you ever have any issues with call quality, our Troubleshooting Voice Quality guide is a great resource to help diagnose and resolve any problems.

Ooma’s Pricing and Fees

At Ooma, we believe in providing our customers with affordable phone service without sacrificing quality. Our pricing is transparent, and there are no hidden fees or surprises. Here’s what you need to know about our pricing and fees:

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Monthly Price

Our basic service is completely free, and it includes unlimited domestic calling. If you want additional features such as call blocking and an instant second line, you can upgrade to our Ooma Premier service for just $9.99 per month.

Taxes and Fees

Regardless of the phone plan you choose, you are responsible for paying the applicable taxes and fees in your area. These fees vary depending on your location and can include regulatory compliance fees, local number portability fees, and other taxes. You can check the rates in your area by clicking here.

Porting/Change Fee

If you want to keep your current phone number, you can port it to Ooma for a one-time fee of $39.99 per number. If you need to change your phone number or caller name, there is a fee of $19.99 per change.

Hawaii, Alaska, or Puerto Rico Phone Number

If you live in Hawaii, Alaska, or Puerto Rico, you can get a phone number for $29.99 per year. However, this fee is waived if you have an Annual Premier subscription.

We hope this information has been helpful in understanding our pricing and fees. If you have any further questions, please don’t hesitate to contact us.

Additional Ooma Services

At Ooma, we offer a variety of additional services to enhance your phone experience. Here are some of the additional services we offer:

  • Wireless Phone Service: Stay connected even during a power outage with our wireless phone service with battery backup and LTE connection.
  • VoIP Phone Service: Our VoIP phone service offers crystal-clear voice quality and reliable service.
  • Tech Support: Our award-winning technical support team is available 24/7 to help you with any issues you may be experiencing.
  • SMS Messaging: Send and receive SMS messages directly from your Ooma phone number.
  • Enhanced Call Blocking: Block unwanted calls and telemarketers with our enhanced call-blocking feature.
  • Virtual Fax: Send and receive faxes from your computer or mobile device with our virtual fax service.
  • Google Voice: Integrate your Google Voice account with your Ooma phone number for even more flexibility.
  • Call Analytics: Get detailed insights into your phone usage with our call analytics feature.
  • International Calling: Stay connected with friends and family around the world with our affordable international calling rates.
  • Virtual Extensions: Create virtual extensions for different departments or employees in your business.
  • Private Voicemail: Keep your voicemail messages private with our password-protected voicemail feature.
  • Digital Fax: Receive faxes as PDFs in your email inbox with our digital fax service.

In addition to these services, Ooma also offers unlimited calls to the US, Canada, and Mexico with our residential service. We also sell a range of Ooma devices and offer special deals and promotions on our website.

At Ooma, we are committed to providing reliable and high-quality phone services to our customers. With our additional services, we aim to make your phone experience even better.

Using Ooma for Business

When it comes to running a business, having a reliable and cost-effective phone system is crucial. Ooma offers a range of features that make it an ideal choice for businesses of any size. Here’s how we use Ooma for our business:

Business Owner Benefits

As a business owner, one of the biggest benefits of using Ooma is the cost savings. Ooma offers affordable plans that include unlimited calling within the US and Canada, as well as low international rates. Additionally, Ooma’s virtual receptionist feature can help manage incoming calls, freeing up time for us to focus on other aspects of the business.

Desk Phones

Ooma offers a variety of desk phones that are compatible with their phone system. These phones are easy to set up and use, and offer high-quality audio. We appreciate the ability to customize the settings on our desk phones, such as ringtone and volume.

Incoming Calls

With Ooma, incoming calls are easy to manage. The virtual receptionist feature allows us to create custom greetings and menus, and route calls to the appropriate person or department. We can also use the call screening feature to see who is calling before answering the phone.

Inbound Calls

Ooma’s inbound call features make it easy to receive calls from customers and clients. We can set up call forwarding to ensure that calls are answered even when we’re away from the office. Additionally, the voicemail-to-email feature allows us to receive voicemail messages as email attachments, making it easy to stay on top of messages even when we’re on the go.

Phone Number

Ooma provides a free local and toll-free phone number with their service, which is a great option for businesses that are just starting out. We also appreciate the ability to port our existing phone number to Ooma, which makes the transition to their service seamless.

Overall, we have found Ooma to be a reliable and cost-effective phone system for our business. With a range of features and options, it’s easy to customize the system to meet our needs.